Frequently Asked Questions
Find answers to common questions.
TomoBoost
The card
Here at Tomo, we know you are worth more than just a credit score. That’s why we created a solution to tackle the flaws of the everyday credit card. You can apply to Tomo without a credit score or prior credit history.
Your Tomo card is a charge card with a 7-day automatic payment feature to help keep your credit utilization low.
With Tomo, we're helping you build your credit score. On top of that, you receive access to the MasterCard World Elite benefits. What does your debit card do for you? Exactly our point.
Our card holders can use their cards online and with millions of merchants across 200 countries where Mastercard is accepted.
No. Whether your Tomo application was approved or rejected, it will never affect your credit score.
Of course! That’s why we created Tomo. We wanted to create a card that everyone has the opportunity to access.
Of course! To apply for Tomo all you need is a valid SSN or ITIN and a government issued ID.
To sustain a card that doesn’t require a credit score or a deposit, we use alternative data sources, such as information from your bank account, to process your application. We use third-party service providers, such as Finicity (a Mastercard company), to link your bank account. Tomo does not store your bank account login details.
We cannot pre-determine your exact spending power. What we can tell you is that Tomo looks at your bank accounts and other factors to help determine your spending power. In order to obtain the highest limit, we recommend that you connect all bank accounts or the account with the highest balance.
You must pay your balance in full each cycle. You can also enroll in our 7-day automatic payment feature to ensure timely payment of your balance.
If you enroll in our 7-day automatic payment feature, or Autopay, we will initiate a payment one day each week for your total charges during the previous week. The day-of-week (your "Autopay day") will be displayed on your dashboard. Payments will be initiated on the next business day if your Autopay day is a holiday. We do not allow changes to your Autopay day at this time.
No.
Your card will be frozen till the previous period balance is paid in full.
Tomo's smart payments help you make payments on time, every time. Keep your balances low (and your credit utilization healthy!) with weekly autopay. Sustained on-time payments and low credit utilization build your credit score over time.
As of right now you can not apply after being rejected. We hope to build out this feature soon. If you think you were denied by mistake please contact our Customer Support.
Once approved, your card should arrive in 7-10 business days, encased in a Tomo-branded black envelope. If your card does not show up by then, please get in touch with our Customer Support.
Activate your card from the TomoCredit app or your web dashboard.
Please contact our Customer Support online or call +1 (866) 432-7695
There are several factors that play into an increase of your spending power.
- Linking your bank account with the highest balance
- Linking multiple bank accounts
- Consistent on time payments
Statements are issued on the 7th of every month.
The company
People are tired of an old and outdated credit card system where they’re judged by their credit score. We decided we wanted to be the solution to that problem. We require no credit history or credit score for you to apply. You probably won’t find a simpler, smarter, or more rewarding card than Tomo.
Tomo receives a small fee from the merchant for every purchase made with your Tomo card.
Your security
To dispute a charge it must be done in writing. You can dispute a charge by clicking on the transaction in your dashboard for further details and clicking “dispute” in the bottom left corner. From there please fill out the form with further details. Once submitted, cases may take 60 or more days to resolve.