Tag: financial inclusion

  • TomoCredit Founder Kristy Kim Shares the Personal Story Behind Building TomoCredit

    From immigrating to the United States at age 11 to building TomoCredit, Kristy Kim reflects on the lessons, relationships, and risks that shaped her entrepreneurial journey.

    When people ask me what led me to build TomoCredit, they’re often looking for a single defining moment.

    The reality is much less straightforward. Like most entrepreneurial journeys, mine was shaped by a series of experiences, challenges, and lessons that gradually influenced the way I see opportunity, risk, and access.

    Recently, I found myself reflecting on the qualities that have had the greatest impact on my journey as a founder. Three themes kept surfacing: curiosity, adaptability, and trust. Looking back, those lessons show up in nearly every major chapter of my life, from immigrating to the United States as a child to working in investment banking and eventually launching TomoCredit.

    The Curiosity That Led to TomoCredit

    I’ve always been curious. As a child, I asked endless questions. As an adult, not much has changed.

    That curiosity is one of the reasons TomoCredit exists today.

    Before becoming a founder, I worked in investment banking. On paper, I had done everything right. I graduated from college, built a successful career, and had enough money in my bank account to purchase a car outright. Yet when I applied for a loan, I was denied.

    The reason wasn’t income or employment. It was credit history.

    I remember feeling completely confused. How could someone be financially responsible and still be locked out of the financial system?

    The more I learned, the more questions I had. Why were so many people being judged by a system that often failed to capture their actual financial behavior? Why were immigrants, students, and young professionals struggling to access opportunities despite having the ability to succeed?

    What started as a personal frustration eventually became a mission. The more I learned, the more I realized that millions of people were facing similar barriers. That curiosity ultimately became the foundation for TomoCredit.

    Learning to Adapt Before I Knew What Entrepreneurship Was

    Long before I became a founder, I had to learn how to adapt.

    When I was 11 years old, I left South Korea and moved to the United States to attend school. I left behind everything that was familiar and moved in with a host family.

    At the time, I didn’t fully appreciate how difficult that decision must have been for my parents. I was excited about the opportunity. Looking back now, I understand how much courage and trust it required from them.

    That experience taught me something that has continued to serve me throughout my career: very few things go according to plan.

    The transition from finance to entrepreneurship was filled with uncertainty. Building a startup required me to learn skills I never anticipated needing, navigate challenges I couldn’t have predicted, and make decisions without having all the information I wished I had.

    Today, adaptability feels more important than ever. Technology is evolving rapidly, industries are changing, and entire categories of work are being redefined. The people who thrive won’t necessarily be the ones with all the answers. They’ll be the ones willing to keep learning and adjusting as circumstances change.

    The Power of Relationships

    Many of the most meaningful opportunities in my life came through relationships I invested in over time.

    Not because I needed something from someone. Not because I was collecting business cards. But because I genuinely cared about building connections with people.

    Whether you’re building a company, hiring a team, raising capital, or launching a new product, very little happens alone. People remember whether you show up, follow through, and are willing to help when there’s nothing immediately in it for you.

    Trust is built through countless small actions that often seem insignificant in the moment but become incredibly meaningful over time.

    At TomoCredit, relationships have been central to everything we’ve built. From our customers and employees to investors and partners, every step of the company’s growth has been made possible by people who believed in our mission and chose to support it.

    The Greatest Gift My Parents Ever Gave Me

    Both of my parents are entrepreneurs in South Korea. Growing up, I watched them build businesses, solve problems, and navigate the realities of entrepreneurship long before I understood what any of those things meant.

    They taught me resilience, responsibility, and the importance of hard work. But the most impactful thing they ever gave me wasn’t advice.

    It was trust.

    When I was 11 years old and wanted to move to the United States, they could have easily said no. Looking back now, I can only imagine how frightening that decision must have been. Instead, they chose to trust me. They believed in me before I had accomplished anything that would justify that belief.

    That trust changed the way I viewed myself and what I believed was possible.

    Every major chapter of my life since then has required stepping into uncertainty. Moving across the world. Working in investment banking. Starting TomoCredit. Raising capital. Building a team. Launching new products.

    None of those decisions came with guarantees.

    What my parents taught me is that waiting for certainty is often a losing strategy. Progress usually requires conviction, preparation, and a willingness to move forward despite uncertainty. It also helps to have people who believe in you and provide a foundation strong enough to support those risks.

    The Lessons Behind TomoCredit

    When people look at TomoCredit today, they see a financial technology company focused on helping people build credit and access opportunities. What they don’t always see are the experiences and lessons that shaped the company’s mission in the first place.

    TomoCredit exists because I was curious enough to question a system that didn’t make sense. It exists because I learned to adapt when plans changed. And it exists because people believed in me long before there was evidence that they should.

    Looking back, those lessons have shaped far more than my career. They’ve shaped the way I approach life. And I suspect they’ll continue to do so for many years to come.

    Editor’s Note: Kristy Kim recently discussed her entrepreneurial journey, leadership philosophy, and personal story in an interview with Bold Journey. Read the full interview here.

  • Why Gen Z Is Using ChatGPT for Financial Advice

    People aren’t just looking for answers. They’re looking for a safe place to ask questions.

    Not long ago, if you had a question about money, you searched Google, asked a financially savvy friend, or reached out to your bank. Today, more and more people—especially younger consumers—are opening ChatGPT first.

    At first glance, that sounds like a story about technology. But I think it’s actually a story about trust.

    People are asking AI questions they often feel uncomfortable asking another person: Why was I denied for a credit card? Is my credit score bad? Can I afford this apartment? Am I behind financially? These aren’t just financial questions; they’re emotional ones. Money carries anxiety, embarrassment, and pressure in ways we rarely talk about openly. For many people, asking for help can feel vulnerable.

    That’s why I think this shift matters. Younger generations aren’t adopting AI simply because it’s faster or more convenient. They’re using it because it creates something traditional financial systems often haven’t: a judgment-free environment.

    Finance has always had an accessibility problem

    Historically, financial advice hasn’t been built for everyone. Many traditional financial tools assume consumers already understand the system. Advisors often cater to higher-net-worth individuals, and financial products frequently expect users to arrive with a baseline level of financial knowledge.

    But millions of people are learning as they go.

    Immigrants arrive in the U.S. with no local credit history. Recent graduates enter adulthood with student loans and little financial guidance. Freelancers navigate inconsistent income. First-generation Americans often learn the rules of finance without family roadmaps.

    This is something I understand personally.

    When I immigrated from South Korea to the United States, I had done everything I thought I was supposed to do. I worked hard, had a great job, graduated from a great school, but without a U.S. credit profile, I was completely invisible to the system. 

    That experience shaped my perspective because I realized financial systems often confuse missing information with risk.

    Millions of people are still experiencing that today.

    AI may be solving a problem that banks underestimated

    One of the most interesting things happening right now isn’t AI replacing financial professionals. It’s AI becoming a first stop for questions people might otherwise avoid asking.

    Unlike people, AI doesn’t make someone feel embarrassed for asking the same question five times. You can ask it to explain APR like you’re twelve. You can admit you don’t understand credit utilization. You can ask a “basic” question without feeling like you’re behind everyone else.

    That dynamic matters more than many people realize.

    The conversation around AI often focuses on whether it can replace advisors or automate financial guidance. I think the more important question is why consumers increasingly feel more comfortable asking AI than asking traditional institutions.

    Because that tells us something about what people were missing in the first place.

    The future of finance is guidance, not just information

    For years, financial products acted like dashboards. They showed people account balances, credit scores, and transaction histories and expected them to figure out what those numbers meant on their own.

    But younger generations increasingly want financial products that act more like guides.

    They want context. They want personalization. They want tools that don’t simply display information but help explain what to do next.

    That thinking influenced how we built TomoIQ.

    At Tomo, we saw an opportunity to rethink what financial guidance could look like. Instead of building another product that simply shows people data, we built TomoIQ as a personalized AI financial assistant designed to help everyday consumers better understand and navigate their financial lives.

    Most financial tools have historically catered to people who already have money, already understand the system, or already know the right questions to ask. But millions of Americans are trying to decide how to build credit, improve financial habits, manage emergencies, or make everyday decisions with less than $1,000 in savings.

    Those consumers deserve guidance, too.

    AI should not only help people optimize wealth. It should help people build it.

    The biggest financial problem might not be debt—it might be shame

    I believe one of the most overlooked barriers in personal finance today is shame.

    Financial anxiety causes people to delay asking questions, avoid checking accounts, or postpone learning because they worry they’re already behind. Often, the issue isn’t motivation. It’s discomfort.

    Technology alone won’t solve that. But creating environments where people feel safe enough to ask questions might.

    Maybe that’s why younger consumers are increasingly turning to AI for financial advice.

    Not because they trust machines more.

    Because they’re still searching for financial experiences that feel human.

  • Happy AAPI Month: Helping Immigrants Build Credit in the U.S.

    This AAPI Month, we’re celebrating the courage, ambition, and resilience of immigrants and AAPI communities.

    Moving to the U.S. comes with a long list of firsts: your first apartment, first phone plan, first bank account, first car, and maybe one day, your first home.

    This AAPI Month, we’re celebrating the courage, ambition, and resilience of immigrants and AAPI communities who are building new lives, new opportunities, and new financial futures in the U.S.

    But there’s one thing that can impact many of those milestones: credit.

    In the U.S., credit plays a big role in everyday life. Landlords, lenders, phone companies, insurance providers, and even some employers may look at your credit history to understand how you manage financial responsibility. The challenge? Many immigrants arrive with no U.S. credit history, even if they had strong credit or financial experience in their home country.

    That does not mean you are starting from zero in life. It simply means the U.S. credit system has not learned who you are yet.

    The good news: you can start building credit in the U.S. with the right steps.

    Immigrants can begin building credit by getting a Social Security number or ITIN, opening a U.S. bank account, applying for a credit card, becoming an authorized user on someone else’s card, or using a credit-building product designed for people who are new to credit.

    Helping immigrants establish and build credit has been one of our earliest goals at TomoCredit.

    What Is Credit?

    Credit is a way for lenders and financial institutions to understand how you borrow and repay money.

    Your credit report is like a financial track record. It shows your credit accounts, payment history, balances, and other activity. Your credit score is a number based on that report. In the U.S., credit scores typically range from 300 to 850, and higher scores can make it easier to qualify for loans, apartments, credit cards, and better rates.

    There are three major credit bureaus in the U.S.: Experian, Equifax, and TransUnion. These companies collect information about your credit activity and use it to create credit reports.

    Even if you had excellent credit in another country, that history usually does not transfer to the U.S. Most newcomers need to build a U.S. credit profile from scratch. Typically, you need at least a few months of reported payment history before a credit score can be generated.

    What Affects Your Credit Score?

    Credit scores are based on a few key habits. The most important one is simple: pay on time.

    Here are the main factors that can impact your score:

    Payment history: This is the biggest factor. Paying bills on time can help your credit grow, while missed or late payments can hurt your score.

    Credit usage: This looks at how much of your available credit you are using. Keeping your balance low compared with your credit limit can help your score.

    Length of credit history: The longer you have active credit accounts, the more information lenders have to understand your habits.

    Credit mix: Having different types of credit, such as credit cards or loans, can help show that you can manage different financial responsibilities.

    New credit activity: Applying for new credit can temporarily affect your score, especially if you apply for many accounts in a short time.

    Why Building Credit Matters

    Good credit can open doors. It can help you rent an apartment, qualify for a car loan, get better financial products, and work toward long-term goals like buying a home.

    For immigrants and AAPI communities, building credit is not just about a number. It is about creating access, stability, and opportunity in a new country.

    Happy AAPI Month from TomoCredit. We believe your potential should not be limited by a lack of U.S. credit history. Everyone deserves a fair chance to build their financial future.

  • The Credit Score Is Becoming a Financial Reputation System

    For decades, consumers have been taught to think about credit as a single number.

    Three digits that determine whether you can buy a car, rent an apartment, qualify for a mortgage, or sometimes even get a job.

    But the biggest shift happening in credit right now is not just a new scoring model.

    It’s a completely different relationship between consumers and their financial identity.

    Because increasingly, people don’t just want to see their credit score. They want to understand it.

    Why did it drop?

    What actually hurt it?

    What should they do next?

    How long will it take to improve?

    And perhaps most importantly, is the system finally evolving to reflect how people actually live and manage money today?

    That’s where the next era of credit scoring is headed.

    At TomoCredit, we believe the future of credit is not just monitoring. Its interpretation. Guidance. Context. Intelligence.

    The companies (like Tomo) that win this next chapter will not simply display a score. They’ll explain it, simulate outcomes, and help consumers actively improve their financial standing over time.

    And that shift is already underway.

    Credit Scores Are Finally Becoming Explainable

    One of the biggest frustrations in consumer finance is how opaque credit scoring still feels.

    Most people have experienced the confusion of watching their score suddenly move — sometimes dramatically — with little clarity around what actually happened.

    Current credit apps often offer vague explanations:

    • Your utilization changed
    • A hard inquiry appeared
    • Your account age shifted
    • Your payment history impacted your score

    Technically accurate? Usually.

    Actually helpful? Not really.

    The next generation of credit tools will likely look very different. Instead of generic alerts, consumers will increasingly expect systems that can explain changes in plain English, connect multiple factors together, and offer specific next steps.

    Not:

    “Your score changed.”

    But:

    “Your utilization increased from 12% to 41%, which likely impacted your score more than the recent inquiry. Paying down your highest-balance card before the next reporting date may help you recover faster.”

    That difference matters.

    Because for many consumers — especially young adults, immigrants, credit rebuilders, or first-time borrowers — credit isn’t abstract. It directly impacts access, opportunity, and cost of living.

    The future of credit scoring is not just data.

    It’s a translation of that data. 

    The Most Valuable Credit Product Won’t Be a Dashboard — It’ll Be a Coach

    For years, fintech products focused on visibility.

    Consumers could finally see their score whenever they wanted. That alone felt revolutionary.

    But visibility is no longer enough.

    The real problem isn’t access to information. It’s prioritization.

    Most consumers don’t know:

    • Which action matters most
    • Which balance to pay down first
    • Whether disputing an item is worth it
    • How long do improvements actually take
    • Which financial behaviors do lenders care about most

    That creates an enormous opportunity for AI-powered financial guidance.

    The next wave of credit products will likely combine score simulation with personalized action planning — helping consumers understand both the probable impact of certain actions and the ideal order in which to take them.

    Instead of generic advice like:

    “Lower your utilization.”

    Consumers may increasingly see:

    “Paying $240 toward Card A before May 22 could bring your utilization below 30% before the next reporting cycle.”

    That’s the difference between information and execution.

    And psychologically, it changes everything.

    Because once people can see a realistic path forward, credit stops feeling like punishment and starts feeling manageable.

    Mortgage Scoring Is Quietly Entering a New Era

    One of the biggest industry shifts is happening in housing finance.

    For years, mortgage underwriting has relied heavily on older scoring systems that many critics have argued failed to reflect modern financial behavior.

    Now, that system is beginning to open up.

    Recent moves involving alternative scoring models like VantageScore 4.0 signal a broader industry recognition that traditional credit evaluation may no longer capture the full picture of consumer financial health.

    And that matters because buying a home is still one of the clearest real-world tests of creditworthiness.

    Consumers don’t actually want a “better score” for the sake of the score itself.

    They want:

    • lower interest rates
    • larger approvals
    • better loan terms
    • access to ownership
    • financial mobility

    As scoring models become more sophisticated, consumers will increasingly need tools that can interpret those systems in understandable ways.

    Otherwise, the complexity gap between lenders and consumers will continue growing.

    Credit Is Becoming More Behavioral

    Historically, credit scoring has often rewarded snapshots.

    A balance at a single point in time.
    A recent inquiry.
    A recent payment.

    But newer scoring approaches are placing greater emphasis on patterns and consistency over time.

    That’s a meaningful shift.

    Because long-term financial behavior may ultimately become more important than short-term optimization tactics.

    Someone who consistently manages debt responsibly over several months tells a much stronger story than someone who temporarily manipulates utilization right before applying for credit.

    This is where trended data becomes powerful.

    Instead of only evaluating where someone is today, lenders can increasingly evaluate the trajectory of their financial behavior.

    And for consumers, that creates a healthier framework overall:
    less gaming,
    more consistency,
    more long-term financial habits.

    The Definition of “Creditworthy” Is Expanding

    One of the biggest limitations of traditional credit scoring is that it often overlooks financially responsible people simply because they are “credit thin.”

    A consumer may:

    • pay rent perfectly for years
    • maintain stable income
    • avoid overdrafts
    • manage cash flow responsibly
    • consistently pay utilities on time

    …and still struggle to build traditional credit.

    That disconnect has always been one of the biggest flaws in the system.

    Now, the industry is slowly beginning to recognize that financial responsibility exists outside of traditional credit products.

    Alternative data — including rent payments, bank activity, cash-flow patterns, and recurring obligations — is increasingly entering the conversation around credit evaluation.

    And that shift could have enormous implications for:

    • immigrants
    • young consumers
    • gig workers
    • renters
    • underserved communities
    • consumers rebuilding after hardship

    The broader question becomes:

    What if financial trust could be measured more holistically?

    The Future of Credit Is About Trust, Not Just Scores

    At its core, this transition is bigger than fintech.

    It’s about how society measures financial reliability.

    The old system asked:

    “What does your credit file say about your past?”

    The emerging system increasingly asks:

    “What does your financial behavior say about your future?”

    That’s a very different philosophy.

    And while this evolution introduces important conversations around privacy, explainability, and responsible AI, it also creates an opportunity to make financial access more transparent and potentially more inclusive than the legacy system allowed.

    The next era of credit scoring will not belong to the companies that merely surface data.

    It will belong to the companies that help consumers understand themselves financially — and give them a clearer path forward.